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Terms and Conditions



The below Terms of Business (“Terms”) are provided for your general information purposes only.


While we have used reasonable efforts to produce a set of Terms that are helpful to you, we make no representations, warranties, promises, conditions or other terms (whether express or implied) in relation to the Terms, including without limitation as to their completeness, accuracy, satisfactory quality or fitness for any purpose. Any reliance you place on the Terms and/or decision you take to use the Terms (whether in modified form or otherwise) is entirely at your own risk.


The Terms do not constitute technical, financial, or legal advice or any other type of advice and should not be relied on for any purpose.


Under no circumstances shall we be liable to you for any loss or damage suffered (including without limitation direct or indirect losses) arising from your use of, or reliance on, the Terms.


Should you proceed to use the below Terms, whether in modified form or otherwise, you will be deemed to have accepted the terms of this Disclaimer.


Before using the Terms, please ensure you first delete this page.



Terms of Business of Belper Gas & Heating


For the purposes of these Terms of Business (hereinafter, “Terms”), “us” or “we” shall refer to Belper Gas & Heating and “you” shall refer to you, our customer. You have requested that we undertake certain works for you and, by allowing us to proceed with those works, you are indicating your agreement to the Terms set out below.


1. Estimate


The value of the estimate is what we expect to charge you for the works, based on our initial discussions. In the event of unforeseen circumstances or unexpected issues arising, it may be necessary to review the original price and provide you with a new estimate. You have the right to accept or decline the revised price.


2. Written Quotation


The written quotation follows the estimate and is the final price for the works discussed, including labour and materials, additional costs including expenses (if any) and tax. Any subsequent variation to the works (including, without limitation, if you change the scope or if unforeseen circumstances or unexpected issues arise) will likely result in a new or revised written quotation. You have the right to accept or decline the new quotation. Should you choose to decline, all works will cease and, on receipt of our invoice, you must pay in full for all works already completed in accordance with the original quotation.


3. Client Obligations


(i) if you and we agree that you will be responsible for providing the measurements for some or all of the materials and/or products needed for the works, you alone will bear the cost of replacing the said materials and/or products in the event the measurements are incorrect;

(ii) if you and we agree that you will be responsible for providing some or all of the materials and/or products needed for the works, you alone will bear the cost of replacement in the event the said materials and/or products turn out to be faulty and/or unsuitable;

(iii) you will inform us, prior to the works commencing, of any hazards or potential hazards known or suspected in or around the premises where the works are due to be carried out;

(iv) you will grant us access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions and licences, if any, have been obtained in advance of the works commencing;

(v) you will ensure the safe and secure storage of any materials and/or equipment left (with your permission) at the premises during the works, and will be accountable to us for any loss of or damage to such materials and/or equipment;

(vi) without prejudice to 4(i) and 4(iii) below, you will (unless included as part of the quotation) be responsible for any necessary improvements to and/or redecorating of the premises following the completion of the works.


4. Supplier Obligations


(i) we will undertake the works with all due care, skill and diligence, will complete the works within a reasonable timeframe, and will ensure that we comply at all times with all applicable laws and regulations;

(ii) we will supply materials and/or products needed for the works (if any) that are of high quality and, without prejudice to 3(i) above, will take full responsibility for replacing any materials and/or products that prove to be faulty or substandard;

(iii) we will take good care of your property, furnishings and wall coverings and, on completion of the works, will remove any resulting waste material;

(iv) we will supply one or more, as necessary, of our dedicated team to undertake the works for you. Unless agreed otherwise, the person(s) supplied will be at our discretion and may or may not be the same as the person(s) who provided you with the original estimate and/or quote;

(v) we confirm that we hold, and will continue to hold, a valid and current Public Liability Insurance Policy and, where relevant, Employers Liability Insurance Policy.


5. Materials and Products


For the avoidance of doubt, all materials and/or products supplied and delivered to you during the course of the works shall remain the property of Belper Gas & Heating until such time as the works have been paid for in full by you, following receipt of our invoice. Title to such materials and/or products will transfer to you only when full payment has been received by us.


6. Force Majeure


Neither party shall be held liable for any delay or failure in fulfilling their obligations under these Terms where such delay or failure results from circumstances beyond that party’s control (including, but not limited to, an act of God, fire, act of government or state, prevention from or hindrance in obtaining any raw materials, energy or other supplies, industrial action or labour disputes of whatever nature, and any other reason beyond the control of that party).


7. Cancellation


Should you wish to cancel the contract between us in respect of the works, you have (in accordance with the provisions of the Consumer Contract Regulations 2013) fourteen (14) days in which to do so following your acceptance of our quotation. You are obligated to pay for any services provided to you during this 14-day cancellation period, if any.

7a. Appliance service / breakdown or repair

* Belper Gas and Heating Limited is not responsible for any cost for any defective parts or any parts that may come defective or faulty whilst carrying out the service gas inspection


Any service that is booked and not paid for online is to be paid for on the day of the service after completion. Payments are taken by cash, card or BACS (BACS must be paid with the engineer present)

* PLEASE NOTE: If you book a service where payment has not been made and cancel the service with less than 24 hours notice or fail to be in when the engineer arrives within the  allocated time  then then the full cost of the booked service will still be invoiced and charged. If this payment is not made with 30 days from the booked service date then the fee will be passed over to our debt recovery partner where additional costs may be charged.

By booking this service online, you accept the terms and conditions above. 

Terms and conditions can also be found at


8. Payments


Full payment terms (including, where relevant, interval payments to be made by you) are as set out in the applicable quotation. For the avoidance of doubt, you agree to settle any undisputed invoice in full within 7 days of receipt unless otherwise stated.


9. Complaints


We hope and expect that you will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet your expectations, please do not hesitate to let us know and we will do our utmost to make things right.




Thank you for your business! We very much look forward to working with you.


Gas boiler installation and service

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